Steps to solve Feed Processing Issues
IMPORTANT NOTE: The following steps are in this specific order for a reason, so don’t skip a step not even if you’ve already done it in an earlier stage. Follow these steps until the issue is solved or you’ve reached step 12.
SECOND NOTE: If you want to check if a feed really stopped generating, open the wp-content/uploads/wppfm-feeds folder (or the folder you’ve rerouted the uploads folder to) and refresh the content of this folder. As long as you see the feed file is still growing, the process is still running so wait a bit longer. If the feed stops growing and our plugins still show “Processing”, then it failed.
- Make sure you have the latest version of our plugin installed.
- Open the Feed Manager -> Settings page and make sure you have the “Disable background processing” option switched OFF.
- Then click the “Clear feed process” button and try regenerating the feed again (even if the feed’s status is ready).
- If that does not work, open the plugins page and deactivate and reactivate the plugin. After that perform step 3 again.
- If that still does not work, open the Feed Manager -> Settings page and select the “Re-initiate plugin” button. If you have a premium version of our plugin you will need to re-enter your license number after that. Then try steps 3 and 4 again.
- If the feed still hangs and if you have the Wordfence plugin active on your server, deactivate the Wordfence plugin and perform step 3. If the feed generates, reactivate the Wordfence plugin and try again.
- If it still does not work, put the Wordfence plugin in “Learning” mode (https://www.wordfence.com/help/firewall/learning-mode/), perform step 3 and if that does not work wait for one day, perform step 3 again.
- If you don’t have the Wordfence plugin or if step 5 did not solve the issue, open the Feed Manager -> Settings page again select the “Disable background processing” option, and try step 3 again.
- If that does not work, open the Feed Manager -> Settings page, de-select the “Disable background processing” option, AND select the “Feed process logger” option.
- Open the Edit page of the failing feed, press the “Save & Generate Feed” button, and wait for the feed to fail.
- Open the Feed Manager -> Settings page again and de-select the “Feed process logger” option.
- Open a support ticket in our ticket system, report your issue, and include the logging file you can find in the “wp-content/uploads/wppfm-logs” folder on your server.